Now *that's* what I call customer service

Last week, I took my car for a service at WJ King in Bromley. As always, the staff on the phone and in person treated me exceptionally well. But what really amazed me was this experience:

When I dropped off the car

"There's been a product recall on your car."

"What about?"

"The little hooky thing* that is the catch release for the bonnet. We'll replace it for you as part of the service. No charge."

"Oh, OK."

When I collected the car

"We've serviced your car, and replaced the little hooky thing. And, as an apology for the product recall, we've also given you a free pack of car polish and conditioner."

Seat car cleaner on the seat of my Seat.

Wow.

That level of customer care is a lesson for all of us.

*I may not have remembered the exact wording here.